Crewda (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use the Crewda mobile application and related services (together, the “Service”).
By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
- Account and profile: When you sign up or sign in, we process your phone number for verification via our authentication provider, profile details you choose to provide such as name, interests, languages, optional description, avatar image, date of birth where required for eligibility, and a unique user identifier tied to your account.
- Location: If you allow location access, we may collect device location to show relevant circles or meets near you and to support location-related features you use in the app. You can change location permissions in your device settings.
- Content you create: Text and images you submit, for example circle descriptions, chat messages, photos for your profile or moments, and support messages, are processed to provide the Service.
- Device and technical data: We may collect device identifiers, app version, operating system, crash diagnostics, and similar technical data to keep the Service secure and reliable.
- Analytics: We use analytics tools to understand how the app is used, for example feature usage and funnels. These are typically aggregated and help us improve the product.
- Push notifications: If you opt in, we use a push token to send you notifications related to the Service, for example circle activity or messages. You can turn off notifications in your device or app settings where available.
2. How We Use Information
We use the information above to:
- Create and manage your account; authenticate you; display your profile to you and, where the product is designed for it, to other users, for example in circles, chats, or guest lists.
- Operate core features: circles or meets, bookmarks, direct and group chat, notifications, and safety or integrity features, for example restricting accounts that violate our rules.
- Improve, secure, and troubleshoot the Service; detect abuse, fraud, or violations of our Terms; and comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share information only in these situations:
- Service providers: We use trusted infrastructure providers, for example cloud hosting, authentication, analytics, and crash reporting, who process data on our behalf under appropriate agreements.
- Legal and safety: We may disclose information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, or property of users, us, or others.
- Business transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to appropriate safeguards.
4. Data Retention
We retain information for as long as your account is active and as needed to provide the Service, comply with law, resolve disputes, and enforce our agreements. Some data may persist in backups for a limited period. You may request deletion of your account or certain data where applicable law allows; we will respond in line with our capabilities and legal requirements.
5. Security
We use industry-standard measures to protect data in transit and at rest. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
6. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the in-app “Write to Us” option or the contact details we provide. You can also control location and notification permissions through your device settings.
7. Children
The Service is not intended for users under the age of 18 or the minimum age required in your region. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
8. International Transfers
Your information may be processed in countries other than where you live. Where required, we take steps to ensure appropriate safeguards apply.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy in the app and may change the effective date above. Continued use of the Service after changes means you accept the updated policy, except where applicable law requires additional consent.
10. Contact
For privacy-related questions or requests, use “Write to Us” in the app menu or contact us at the support channel we publish in the app or app store listing.